Terms & Conditions

Welcome to MoonExpressPro. These Terms & Conditions govern your use of our platform, services, and any interactions you have with us. By accessing or using MoonExpressPro, you agree to abide by the following terms:

1. Services Offered

MoonExpressPro provides:

  • E-commerce Delivery

  • Pick & Drop Services

  • Packaging Solutions

  • Warehousing & Storage

All services are subject to availability and operational coverage.

2. User Responsibilities

  • Users must provide accurate, complete delivery information.

  • Prohibited items (e.g., hazardous, illegal goods) must not be sent using our services.

  • Items must be securely packaged if users choose not to use our packaging service.

  • You are responsible for any damage or loss caused due to incorrect packaging or misdeclaration.

3. Booking & Cancellation

  • All bookings must be made through our official app, website, or customer support.

  • Cancellations must be requested before the dispatch process begins.

  • Cancellation after dispatch may be subject to charges.

4. Pricing & Payment

  • All service charges are visible at the time of booking.

  • Prices may vary based on weight, distance, urgency, and service type.

  • Full payment is required before delivery, unless otherwise agreed in writing.

5. Liability

  • We take utmost care in handling your packages, but we are not liable for:

    • Delays caused by force majeure (e.g., weather, strikes, roadblocks)

    • Damages to poorly packaged items not handled by our team

    • Loss due to incorrect address or recipient unavailability

  • Our maximum liability for lost or damaged items is limited to the declared value or as per applicable insurance (if opted).

6. Warehousing

  • Items stored in our warehouse are managed securely with inventory tracking.

  • Unclaimed goods beyond the agreed storage period may incur additional charges or disposal.

7. Intellectual Property

  • All content on MoonExpressPro’s website/app (logos, graphics, text) is the property of MoonExpressPro and may not be used without permission.

8. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the service after changes implies acceptance.

9. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of [Your Country/State].

10. Contact Us

For questions, complaints, or clarifications, please contact us at:
📧 support@moonexpresspro.com